PsyQuation recognises the importance of your privacy and understands your concerns about the security of your personal information. We are committed to ensuring that when you share information with us or we collect information about those who visit our websites, we do so in accordance with applicable privacy laws.
If you sign up to our service this will constitute your express consent to the use and (in certain circumstances) disclosure of your personal information.
The services we provide may fall under the scope of regulated activities and as such where necessary we may have obligations to ask for a range of personal information from you which could include your name and email address, among other things.
We obtain most of the information directly from you when you sign up to our service, and from maintaining records of information obtained in the course of ongoing customer service.
Sometimes we may ask for other information voluntarily (including through market research, surveys or special offers) so that we can improve our service or better cater to the wider needs of our current and future clients.
We may record communications that we have with you in relation to the services we provide to you and our relationship with you. These recordings may be in electronic format, by telephone, in person or otherwise and will be our sole property, constituting evidence of the communications between us. Such telephone conversations may be recorded without the use of a warning tone or other notice.
If you choose not to provide the information we request, we may not be able to provide you with the product or service you need.
We use the information you give us to assess in order to grant you personalised access to the service.
Once this process is complete, the information we hold is used for establishing and managing your account, reviewing your ongoing needs, enhancing our customer service and products and giving you information on any opportunities that we believe may be relevant to you.
We may also use your personal information for the future planning of our business, including product development and research. In such instances (and in instances where we have legal or regulatory obligations), and depending upon particular restrictions on sensitive information, you consent to the disclosure of your personal information where we disclose that information to:
Where we share your personal information in the ways set out above, you acknowledge and understand that this may result in your personal information being sent outside Australia. Where this occurs, while we make reasonable attempts to, you acknowledge that we may not be able to extract an undertaking from the overseas recipients that they will comply with Australian Privacy laws and the ability to enforce Australian Privacy laws or any other contractual privacy obligation in relation to any breach may be very limited. As such, we will not be accountable for any breaches of those laws by that overseas recipient.
Because the Australian Privacy laws may not apply or be enforceable against some overseas recipients we understand that you may choose not to disclose your personal information to us. If you choose not to provide the information however, we may not be able to provide you with the service you have requested.
We take our obligations to protect your personal information very seriously and as such we take reasonable steps to hold information securely in electronic or physical form. These steps are supported by several security standards, processes and procedures, and we store information in access-controlled premises or in electronic databases requiring logins and passwords.
The transmission of information via the Internet is not completely secure. We cannot guarantee the security of your data transmitted to our online services and any transmission is at your own risk.
To try to prevent this, we use Transport Layer Security (TLS) encryption technology in order to protect the information that you submit to us. This type of technology is designed to protect you from having your information intercepted by anyone other than PsyQuation or its affiliates during its transmission. We also use other safeguards such as firewalls, authentication systems (e.g., passwords and personal identification numbers) and access control mechanisms to restrict unauthorised access to systems and data.
Once we have received your information, we will take reasonable steps to use procedures and security features to try to prevent unauthorised access, modification or disclosure.
We use a combination of secure computer storage facilities and paper-based files and other records and, irrespective of the format of the information, take steps to protect the personal information we hold from interference, misuse, loss, unauthorised access, modification or unauthorised disclosure.
Some electronic communications through non-secure web platforms may not be secure, virus- free or successfully delivered. If you communicate with us using a non-secure web platform, you assume the risks that such communications between us are intercepted, not received, delayed, corrupted or are received by persons other than the intended recipient.
You can help us to keep your information secure. Remember that any username or password in relation to our websites is personal to you and should not be made available to any other person. You should stop using your username and password and notify us immediately if you suspect that someone else may be using them.
Cookies are small files containing information that websites all over the world use to track its visitors. We may set and access PsyQuation cookies on your computer, enabling us to learn which advertisements and promotions bring users to our website. PsyQuation or any of its affiliates or divisions may use such cookies and the captured data helps us enhance the services offered and to make improvements in relation to the quality of content contained on our websites so that it is more relevant to you.
We may use your personal information to offer you products and services that we believe may interest you. We will not do this if you tell us not to. PsyQuation will not provide your information to non-Axi Group entities for marketing purposes.
You have the right to request a copy of the personal information about you which we hold in order to correct any inaccuracies and to object to our using your personal information for a marketing purpose.
To do this, you should contact us using the details set out below in the “How to Contact Us” section. There is no fee for requesting that your personal information is corrected, however in processing your request, our reasonable costs may be recovered if necessary and if relevant legislation allows. This covers such things as locating the information and supplying it to you.
Where we refuse to action your request to correct your personal information, you also have the right to request that a statement be associated with your personal information noting that you disagree with its accuracy.
If any of the information that you have provided to us changes, for example if you change your email address or if you wish to cancel any request you have made of us, please let us know by contacting us as set out below.
If you would like more information about how we manage your personal information or if you wish to change your contact information, please contact us or write to us, at the following contact details:
PsyQuation Pty Ltd
6 Middlemiss Street
Lavender Bay NSW 2060
+61 2 9965 5806
If you have any concerns about any breach or potential breach of your privacy, please contact our Privacy Officer in writing via post or email at the above address. We will make every effort to resolve your complaint internally and as soon as practicable and in any event within 45 days from receipt of your complaint.
If you are not satisfied with our response, or have a complaint, you may then contact the Australian Financial Complaints Authority (AFCA).
AFCA is an independent external dispute resolution scheme approved by ASIC. AFCA will make a determination after reviewing your complaint and all relevant issues, for example any relevant laws. AFCA has the authority to resolve the complaint and PsyQuation will be bound by their determination. Should you decide to utilise AFCA, you can do so free of charge.
You can contact AFCA in the following manner:
By writing to:
Online complaints form: https://www.afca.org.au/make-a-complaint/
The Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Toll Free (Australia only): 1800 931 678 Email: email@example.com
If you feel that your complaint has not been resolved to your satisfaction, you may then take your complaint to the Office of the Australian Information Commission (OAIC). For more information on how you may lodge a complaint with OAIC, please contact the OAIC on 1300 363 992 or email firstname.lastname@example.org.
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
Under article 27 of the General Data Protection Regulation (the Regulation (EU) 2016/679), PsyQuation has appointed Laven Consulting Limited* (“Laven”) as its European representative.
PsyQuation has mandated Laven to be the European representative of the Company with regards to any communications or enquiry from the Supervisory Authority and/or data subjects on all issues related to the processing of personal data. When contacting Laven regarding PsyQuation please quote the name of the company and the Ref: 0087.
Please contact Laven via:
Postal address: FAO EuroRep, c/o Laven Partners, 128 rue de la Boétie 75008, Paris, France.
Laven acts through its Paris branch located at 128 rue de la Boétie 75008, Paris, France.
* Laven is incorporated and registered in England and Wales with company number 10918441