You have been provided with this Financial Services Guide (FSG) as you are a Retail Client. This FSG is designed to provide you with important general information regarding the service and to assist you in deciding whether to use any of the financial services on offer. This FSG is typically issued prior to providing you with any financial products or services. The information contained within this FSG includes the following:
Please contact us if you would like further information on this FSG or on any of our services.
The financial services referred to in this FSG are provided by AxiCorp Financial Services Pty Ltd (ACN 127 606 348) (“we”, “us”, “our” or “Axi”) holder of Australian Financial Services Licence number 318232 using the trade mark ‘PsyQuation’ under licence from PsyQuation Pty Ltd.
What is PsyQuation?
PsyQuation is a software program providing quantitative and behavioural analytics for the broker and trader community. PsyQuation was established in 2015 by Michael Berman, Ph.D. and Vladimir Krouglov, Ph.D, leading experts in trading analytics with more than 20 years of collective experience and 5 years of collaboration.
The trading software develops cutting edge quantitative and behavioural techniques which aim to assist traders to retain their capital, increase their profit and generate consistent returns.
How it works
PsyQuation reviews your trading behaviour and quantitative patterns. It then provides you with insights into your trading mistakes through automated suggestions developed using sophisticated machine learning artificial-intelligence (“Services”). The PsyQuation software acts as your own trading coach. Through artificial intelligence, the system is designed to learn from the broader environment and from your behaviour to alert you when mistakes are being made, along with suggested remedial action to improve profitability. The automated prompts will not be the same for every trader; rather the robo-coach is designed to calibrate the sensitivity of the alert to the trader’s risk profile.
The PsyQuation software provides traders with intraday equity curve charting and statistical analysis from account inception, with additional data points providing deeper knowledge.
Level 10, 90 Arthur Street, North Sydney, NSW 2060
Toll Free (Australia): 1300 888 936
Axi holds an Australian Financial Services Licence authorising it to provide the following financial services to retail and wholesale clients:
We will provide you with general advice about our products and the financial markets related to our financial products. We do not provide personal advice.
Any financial advice we provide to you therefore does not take into account your personal objectives, financial situation or needs. In this instance, you should seek independent professional advice to ascertain whether our products are appropriate for you.
PsyQuation is not a trading platform nor does it provide trading services. If you use information provided by PsyQuation to supplement your chosen trading strategy, you will do this via your own trading account with the broker or trading services provider of your choice. Axi can provide these products and services to you.
If you choose Axi as your product provider, Axi’s financial products are offered to Retail Clients under a Product Disclosure Statement (“PDS”). If you wish to acquire a financial product, Axi will provide you with a PDS relating to that product before you invest in or purchase that product. This will help you make an informed decision about whether to acquire or utilise such products.
Any PDS we give to Retail Clients will provide information about the products which Axi issues and will identify the risks, terms and conditions, our fees, charges and commissions, and any association we have that may influence our advice in respect of the product.
If you wish to utilise Axi’s services you must make an application online .
When you apply, you will be asked to provide information about yourself that Axi requires in order to meet our legal and regulatory obligations.
Our products are not suitable for all and so the decision whether our products are suitable for your purpose, financial situation and experience remains yours. We recommend that you seek independent personal advice, along with reading the PDS and any other disclosure documents. These documents are publicly available on all relevant Axi websites.
If you wish to deal in one of Axi’s financial products, you may do so directly via the trading platform.
Before Retail Clients log onto the trading platform to deal in one of our financial products it is important that you understand the risks, costs and benefits of dealing in that financial product. For information on the risks, costs and benefits related to our financial products you should turn to our PDS document.
The PsyQuation software program automatically becomes available to you when you register via the website https://psyquation.com/. PsyQuation’s terms and conditions can be found on this website at any time, however note that by registering to use PsyQuation, you are deemed to have agreed to these terms.
If you have an Axi trading account or plan to apply for one, it can be linked to your PsyQuation account when your Axi trading account is approved and opened.
In relation to other products or services provided by Axi, you will receive the relevant documentation when you lodge an application for a trading account. These may include, but not be limited to client agreements, PDS, account opening applications, and statements.
The Retail Client Product Schedule which forms part of the Client Agreement sets out the product specifications, commissions, and any other administrative charges or fees, and is available on any of Axi’s websites.
It is important that you read and understand all documents before deciding to acquire or deal in our products.
Axi is responsible for the financial services provided under our Australian Financial Services Licence.
Axi acts as a market maker when dealing in its financial products. This means we do not act as agent for you or anyone else. The financial products we deal in are off-market which means they are not offered via an established exchange. These products are known asover-the counter (or OTC) derivatives. Axi acts as principal in all transactions with you in respect of these financial products.
The Retail Client Product Schedule provides details about specific transaction fees and costs associated with our financial products. The common fees and charges that apply to our services include any or all of the following:
If you acquire or deal in our products we will receive fees and other benefits, these are set out in our PDS.
Employees of Axi who provide you with general advice receive remuneration for the provision of these services.
Our employees receive salaries, performance-related bonuses and other benefits which are in part based on profitability, which includes earnings from our trading.
You may have been referred to us by a service provider, broker or other third party referral arrangement who may receive financial benefits from us. These should have been disclosed to you by the third party who referred you to us.
We will provide details of any referral benefits that relate to your transactions upon your reasonable request.
We do not consider that we have any relationships or associations which might influence us when providing you with our products or services.
However, due to the nature of our products and services, we may have “long” or “short” positions in, act as principal in, and buy or sell the financial products in which you deal. We act as market maker which may result in a conflict between the interests of Axi and those of our clients.
Axi has an internal dispute resolution process in place to resolve any complaints or concerns you may have.
Any initial concerns should be raised with our Client Services Team. They will assess the situation and make every effort to resolve the matter in the first instance. However, where issues require further investigation you may be asked for further information and a response will be provided to you in writing at a later date.
In general, our internal procedure allows us up to 30 calendar days to resolve a dispute.
If you are dissatisfied with the final outcome, you have the right to lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA is an approved external dispute resolution scheme, of which Axi is a member, and can be reached on 1800 931 678. You may also make a complaint via the ASIC Info line on 1300 300 630.
Complaints can be made to Axi by telephone, email or letter. Our complaint handling procedure is available on our website.
We have professional indemnity insurance in place that complies with section 912B of the Corporations Act and ASIC Regulatory Guide 126. The policy will cover work done for us by our representatives and employees after they cease to work for us.
We will maintain comprehensive and accurate records of your client transactions and advice provided.
You are advised that telephone calls are recorded and retained for audit, training and dispute settlement purposes.